EFFECTIVE COMMUNICATION AND CUSTOMER CARE SKILLS SEMINAR

Course Aim : At the end of the seminar, the participants will be able to:-

• Know the principles and practices of communication.
• Develop sophisticated communications strategies.
• Develop tools, techniques and concepts essential to strategic communication.
• Know how to develop a crisis management plan based on the best practice, tools and techniques.
• Create and test a crisis management plan for your organization.
• Develop contingency plans for your organization.
• Communicate and inform effectively to all you partners, stakeholders and staff.

Course Content : 

• Principles and practices of strategic communication.
• Evidence-based communication strategy.
• Advanced strategic tools and techniques and concepts in communication.
• Essential resources for effective communication strategy.
• How to manage communication strategy is systematic and goal oriented.
• Definition of crisis management.
• The impact of crisis in organizations.
• Types of crisis that can affect or cripples organizations.
• Contingency planning on crisis, including prevention.
• Crisis assessment and strategy adequate response.
• Effective crisis handling and termination.
• Dynamic decision making process in a crisis situation.
• More topics will be added as per the demand.

Course Venue : All staff involved in Disaster/Crisis Management. Staff from other Departments can attend and they will benefit immensely from the seminar.

Course Venue : ROSA MYSTICA CONFERENCE CENTRE OR SAVELBERG CONFERENCE CENTRE, Nairobi, Kenya.

Teaching Methods : Highly participative incorporating short introductory lectures, discussions, short case studies, syndicate work, practical exercises and video films. 

Course Date: 24-28 February, 2025, 19-23 May, 2025 and 17-21 November, 2025 *

Course Fee : US$ 1500.00 **