THE EXECUTIVE SECRETARY MANAGEMENT/PERSONAL ASSISTANT SEMINAR

Course Aim :

At the end of the symposium the participants will be able to:

• Recognise their professional role as part of the management team
• Assess and develop their own interpersonal skills
• Apply effectively the principles of solving successful time management
• Implement the principles of solving problems and decision making effectively
• Apply the techniques of Total Quality Management (TQM) for continuous improvement
• Action plans.

Course Content : 

• The role of the Executive Secretary
• The process and practice of management
• The psychology of effective communication
• Personal effectiveness
• Identifying leadership styles and developing leadership skills
• Delegating tasks, establishing when to delegate, to whom and how
• Receiving and giving constructive criticism
• Developing assertiveness skills, staying in control
• Problem solving and decision making
• Time management
• Coping with conflicting priorities and deadlines
• Persuading and influencing skills
• Being part of change; change management
• Techniques of motivating people around you
• Building a dynamic team
• The Media and the Executive Secretary
• Total Quality Management and how to apply it.
• The Executive secretary role as a personal assistant
• Action plans.

Target Group : Executive Secretaries, Senior Secretaries and Personal Assistants working for the Chief Executive, Heads of Departments and their Deputies will benefit immeasurably from this symposium.

Course Venue : ROSA MYSTICA CONFERENCE CENTRE OR SAVELBERG CONFERENCE CENTRE, Nairobi, Kenya.

Teaching Methods : Highly participative incorporating short introductory lectures,discussions, case studies and experiential approach.

Course Date: 16-25 April, 2025, 21-25 August, 2025 and 17-28 November, 2025 *

Course Fee : US$ 3000.00 **