THE ADMINISTRATIVE SECRETARY AND PERSONAL ASSISTANTS SKILLS DEVELOPMENT SEMINAR

Course Aim : To equip the Senior Secretary with a wide range of skills for increased productivity in the office.

Course Content : 

• Duties and responsibilities of a Senior Secretary
• How to improve communication at work
• How to plan and organise work in a busy office
• How to manage stress
• Public relations/customer care
• How to motivate the people around you
• Personal qualities of a top secretary
• Personal grooming (once more)
• Decision making and problem solving
• Boss/Secretary relationship - the new approach
• How to be assertive
• Techniques of handling conflicts
• The keys to innovation and creativity in the office
• Total Quality Management (TQM) and the Senior Secretary
• Exchange of views and experiences with other participants
• Action plans

Target Group : Senior Secretaries, experienced secretaries and newly appointed/promoted secretaries who wish to update their professional skills in secretarial duties.

Course Venue : ROSA MYSTICA CONFERENCE CENTRE OR SAVELBERG CONFERENCE CENTRE, Nairobi, Kenya.

Teaching Methods : Short introductory lectures, discussions, case studies study groups, practical exercises and video films.

Course Date: Open Dates - Nominate *

Course Fee : US$ 3000.00 **