EFFECTIVE SECURITY MANAGEMENT SKILLS SEMINAR

Course Aim : To equip the participants with professional knowledge, skills and positive attitude vital for effective handling of customers for the benefit of their organizations.

Course Content : 

• The importance of first impressions on customers
• Personal qualities of a top Receptionist/Telephonist
• Effective communication with customers
• Customer care/public relations
• Understand customer needs
• Effective handling of telephone calls/incoming and outgoing
• How to create a positive image for the benefits of the organisation
• The need for confidentiality in the office
• How to plan and organise work in a busy office
• Decision making and problem solving
• The need for good house-keeping
• How to handle difficult customers
• The need for continuous improvement
• The need for cost control in the office
• Improving interpersonal relation in the office
• Introduction to Total Quality Management (TQM)
• The ten words that should never be used in customer care service
• Career development
• Exchange of views and experiences with other participants
• Action plans

Target Group : Receptionist, Telephonist, Front OFfice Staff, Secretaries, Administrative Assistants and Customer Care Officers. Other members of the stanf involved in handling of customers and clients can attend and will benefit immensely from the seminar.

Course Venue : ROSA MYSTICA CONFERENCE CENTRE, Nairobi, Kenya.

Teaching Methods : Highly participative incorporating short introductory lectures, discussions, case studies, practical exercises and video films.

Course Date: Open dates  - Nominate *

Course Fee : US$ 1500.00 **