Training Fee Structure for International Delegates:

  • US$ 1500.00   For five (5) days non residential
  • US$ 3000.00   For ten (10) days non residential

*All Course dates are subject to confirmation. 
**Fees can change without notice and do not include accommodation.
Fullboard accommodation can be arranged on request.


Course Aim : To equip the Executive Secretary working for the Chief Executive with advanced professional skills vital for improved performance of her duties for the benefit of her organization.

Course Content : 

  • The Duties and Responsibilities of the executive secretary.
    - The Lone Ranger.
    - Executive secretary as a manager.
  • The Dilemma of a professional woman.
  • Public relations and communication.
  • Office politics.
    - Power and influence.
  • Managing the secretarial team.
  • Security and disaster management.
  • Staff appraisal techniques.
  • Decision making and problem solving.
  • Crisis intervention.
  • Understanding training and learning.
  • Motivation and morale at workplace.
  • Advanced professional ethics.
  • Effective techniques and stress management.
  • Report writing.

Target Group : Executive Assistance, Executive Secretaries, Personal Assistants, Senior Secretaries and Administrative Secretaries.

Course Venue : ROSA MYSTICA CONFERENCE CENTRE OR SAVELBERG CONFERENCE CENTRE, Nairobi, Kenya.

Teaching Methods : Highly participative incorporating short introductory lectures, discussions, short case studies, practical exercises and experiential approaches.

Course Date: 10 - 21 July 2017, 13 - 24 November - 2017 *

Course Fee : US$ 3000.00 **

Course Aim : At the end of the seminar, the participants will be able to:-

  • Know the principles and practices of communication.
  • Develop sophisticated communications strategies.
  • Develop tools, techniques and concepts essential to strategic communication.
  • Know how to develop a crisis management plan based on the best practice, tools and techniques.
  • Create and test a crisis management plan for your organization.
  • Develop contingency plans for your organization.
  • Communicate and inform effectively to all you partners, stakeholders and staff.

Course Content : 

  • Principles and practices of strategic communication.
  • Evidence-based communication strategy.
  • Advanced strategic tools and techniques and concepts in communication.
  • Essential resources for effective communication strategy.
  • How to manage communication strategy is systematic and goal oriented.
  • Definition of crisis management.
  • The impact of crisis in organizations.
  • Types of crisis that can affect or cripples organizations.
  • Contingency planning on crisis, including prevention.
  • Crisis assessment and strategy adequate response.
  • Effective crisis handling and termination.
  • Dynamic decision making process in a crisis situation.
  • More topics will be added as per the demand.

Course Venue : All staff involved in Disaster/Crisis Management. Staff from other Departments can attend and they will benefit immensely from the seminar.

Course Venue : ROSA MYSTICA CONFERENCE CENTRE OR SAVELBERG CONFERENCE CENTRE, Nairobi, Kenya.

Teaching Methods : Highly participative incorporating short introductory lectures, discussions, short case studies, syndicate work, practical exercises and video films. 

Course Date: 3 - 7 July 2017, 6 - 10 November 2017 *

Course Fee : US$ 1500.00 **



Course Aim : To equip the participants with professional skills, knowledge, positive attitude and values vital for improved Records and Information Management for the benefit of the organization.

Course Content : 

  • Overview of Records and information management
  • Records Retention and disposition schedules
  • Records Surveys: Identifying records and information
  • Procedures for destroying public records
  • Filing practices
  • Cataloguing, classification and indexing
  • Electronics Records
  • Records reformatting options
  • Records center services and procedures
  • Operating an in-house records storage facilities
  • Archival management skills
  • Transferring records to the Archives and imaging services
  • Records preservation
  • Disaster preparedness
  • Effective communication

Target Group : Records Managers, Records Officers and Registry Clerks, Officers in-charge of registers, Records Officers, Records Centers and Archives. Others in functional management can attend and will benefit immensely from the programme.


Course Venue : ROSA MYSTICA CONFERENCE CENTRE OR SAVELBERG CONFERENCE CENTRE, Nairobi, Kenya.

Teaching Methods : Highly participative incorporating short introductory Lectures, discussions, case studies, practical exercise and experiential approaches.

Course Date: 13 - 17 February, 2017, 3 - 7 April, 2017 and 5-9 June, 2017 and 13-17 November, 2017 *

Course Fee : US$ 3000.00 **


Course Aim :

At the end of the symposium the participants will be able to:

  • Recognise their professional role as part of the management team
  • Assess and develop their own interpersonal skills
  • Apply effectively the principles of solving successful time management
  • Implement the principles of solving problems and decision making effectively
  • Apply the techniques of Total Quality Management (TQM) for continuous improvement
  • Action plans.

Course Content : 

  • The role of the Executive Secretary
  • The process and practice of management
  • The psychology of effective communication
  • Personal effectiveness
  • Identifying leadership styles and developing leadership skills
  • Delegating tasks, establishing when to delegate, to whom and how
  • Receiving and giving constructive criticism
  • Developing assertiveness skills, staying in control
  • Problem solving and decision making
  • Time management
  • Coping with conflicting priorities and deadlines
  • Persuading and influencing skills
  • Being part of change; change management
  • Techniques of motivating people around you
  • Building a dynamic team
  • The Media and the Executive Secretary
  • Total Quality Management and how to apply it.
  • The Executive secretary role as a personal assistant
  • Action plans.

Target Group : Executive Secretaries, Senior Secretaries and Personal Assistants working for the Chief Executive, Heads of Departments and their Deputies will benefit immeasurably from this symposium.

Course Venue : ROSA MYSTICA CONFERENCE CENTRE OR SAVELBERG CONFERENCE CENTRE, Nairobi, Kenya.

Teaching Methods : Highly participative incorporating short introductory lectures,discussions, case studies and experiential approach.

Course Date: 13 - 24 February 2017, 8 - 19 May 2017 and 9 - 20 October 2017*

Course Fee : US$ 3000.00 **

Course Aim : To equip the Executive Senior Secretaries with an all-round professional skill, knowledge, values and positive attitude vital for peak performance for the benefit of their organizations.

Course Content : 

  • The role of a competent secretary in an organization
  • Strategic planning and the competent secretary
  • Managing the office
  • Time management
  • Office politics
  • Negotiation techniques
  • Presentation skills
  • Effective team building
  • Secretary/Boss relationships
  • Advanced professional ethics
  • Assertiveness as a tool in communication
  • Change management
  • Report Writing
  • Decision making and problem solving
  • Tips on planning and organizing meetings and conferences
  • Administrative skills
  • Career development-beyond the competent secretary
  • Exchange of views and experiences with other participants

Target Group : Senior Secretaries, Personal Assistants and Administrative Assistants. Others who would like to achieve competencies in the performance of their duties can attend and will benefit immensely from the Seminar.

Course Venue : ROSA MYSTICA CONFERENCE CENTRE OR SAVELBERG CONFERENCE CENTRE, Nairobi, Kenya.

Teaching Methods : Highly participative, incorporating short introductory lectures, discussions, case studies, experiential approaches and video films.

Course Date: 6 - 17 March 2017, 3 - 14 July 2017 and 11 - 22 December 2017 *

Course Fee : US$ 3000.00 **


Course Aim : To equip the Senior Secretary with a wide range of skills for increased productivity in the office.

Course Content : 

  • Duties and responsibilities of a Senior Secretary
  • How to improve communication at work
  • How to plan and organise work in a busy office
  • How to manage stress
  • Public relations/customer care
  • How to motivate the people around you
  • Personal qualities of a top secretary
  • Personal grooming (once more)
  • Decision making and problem solving
  • Boss/Secretary relationship - the new approach
  • How to be assertive
  • Techniques of handling conflicts
  • The keys to innovation and creativity in the office
  • Total Quality Management (TQM) and the Senior Secretary
  • Exchange of views and experiences with other participants
  • Action plans

Target Group : Senior Secretaries, experienced secretaries and newly appointed/promoted secretaries who wish to update their professional skills in secretarial duties.

Course Venue : ROSA MYSTICA CONFERENCE CENTRE OR SAVELBERG CONFERENCE CENTRE, Nairobi, Kenya.

Teaching Methods : Short introductory lectures, discussions, case studies study groups, practical exercises and video films.

Course Date: 20 - 31 March, 2017, 7 - 18 August, 2017 and 4 - 15 December, 2017 *

Course Fee : US$ 3000.00 **

Course Aim : At the end of the seminar the participants should be able to :

  • Develop skills in the basic principles and concepts essentials for efficient management of an office.
  • Know the need for effective human relations and interpersonal skills in the office
  • Communicate effectively at work
  • Handle office equipment carefully and for the proper purpose
  • Plan and organize office work efficiently
  • Know how to keep the retrieve records
  • Apply office procedure effectively
  • Apply Total Quality Management (TQM) practices in the office
  • Know cost cutting techniques
  • Exchange of views and experiences with other participants
  • Action plans

Course Content : 

  • The role of an office in the organization
  • The process of management and its application to the running of an office
  • Front office operations and procedures
  • Office administration and practice
  • Office mechanization and practice
  • Decision making and problem solving
  • Public relations & communications
  • Customer relationship management.
  • Time management
  • Cost cutting techniques
  • Supervisory and administrative skills
  • Leadership and team building
  • Career development
  • Office document security and disaster procedures

Target Group : Administrative Manager, Office Managers, Office Superintendents, Senior Administrative Assistance, Front Office Assistants, Executive Assistants, Personal Assistants and Senior Clerks. Others involved in OfficManagerment and Administration will benefit immensely from the seminar.


Course Venue : ROSA MYSTICA CONFERENCE CENTRE OR SAVELBERG CONFERENCE CENTRE, Nairobi, Kenya.

Teaching Methods : Highly participative incorporating short introductory lecturers, discussions, case studies, syndicate work and experiential approaches


Course Date: 23 - 27 January, 2017, 10 - 14 July, 2017, 23 - 27 October, 2017*

Course Fee : US$ 1500.00 **


Course Aim : At the end of the seminar, the participants will be able to :

  • Perform their duties more confidently, efficiently and effectively.
  • Take more responsibilities and hence prepare for promotion to higher levels.
  • Become strong members of the management teams.


Course Content : 

  • The principles and practice and management - advanced level
  • The role and responsibilities of Personal Assistants/Administrative Assistants
  • Professional behavior
  • Essential qualities for success
  • Professional skills for Personal Assistants/Administrative Assistants
  • Technical
  • Human
  • Administrative
  • Interpersonal communication skills
  • Effective teach building and leadership
  • Effective report writing skills
  • How to arrange meetings and take minutes
  • Motivation and influencing skills
  • Public relations and customer care
  • Effective negotiation skills
  • Stress management

Target Group : Personal Assistants, Executive Assistants, Administrative Assistants, Office Managers, Supervisors and Senior Secretaries. Others in charge of sections can attend and will benefit from the seminar.

Course Venue : ROSA MYSTICA CONFERENCE CENTRE OR SAVELBERG CONFERENCE CENTRE, Nairobi, Kenya.

Teaching Methods : Highly participative incorporating short introductory lecturers, discussions, short studies, practical exercises and experiential approaches.

Course Date: 13 - 17 February 2017, 8 - 12 May 2017, 7 - 11, August, 2017 and 13 - 17 November, 2017 *

Course Fee : US$ 1500.00 **


Course Aim : To equip the participants with professional knowledge, skills and positive attitude vital for effective handling of customers for the benefit of their organizations.


Course Content : 

  • The importance of first impressions on customers
  • Personal qualities of a top Receptionist/Telephonist
  • Effective communication with customers
  • Customer care/public relations
  • Understand customer needs
  • Effective handling of telephone calls/incoming and outgoing
  • How to create a positive image for the benefits of the organisation
  • The need for confidentiality in the office
  • How to plan and organise work in a busy office
  • Decision making and problem solving
  • The need for good house-keeping
  • How to handle difficult customers
  • The need for continuous improvement
  • The need for cost control in the office
  • Improving interpersonal relation in the office
  • Introduction to Total Quality Management (TQM)
  • The ten words that should never be used in customer care service
  • Career development
  • Exchange of views and experiences with other participants
  • Action plans

Target Group : Receptionist, Telephonist, Front OFfice Staff, Secretaries, Administrative Assistants and Customer Care Officers. Other members of the stanf involved in handling of customers and clients can attend and will benefit immensely from the seminar.

Course Venue : ROSA MYSTICA CONFERENCE CENTRE, Nairobi, Kenya.

Teaching Methods : Highly participative incorporating short introductory lectures, discussions, case studies, practical exercises and video films.

Course Date: 4 - 15 April 2017, 11 - 22 July 2017 and 21 November - 2 December 2017 *

Course Fee : US$ 1500.00 **