Training Fee Structure for International Delegates:

  • US$ 1500.00   For five (5) days non residential
  • US$ 3000.00   For ten (10) days non residential

*All Course dates are subject to confirmation. 
**Fees can change without notice and do not include accommodation.
Fullboard accommodation can be arranged on request.


Course Aim : To be added.

Course Content : 
To be added.

Target Group : To be added.

Course Venue : ROSA MYSTICA CONFERENCE CENTRE OR SAVELBERG CONFERENCE CENTRE, Nairobi, Kenya.

Teaching Methods : To be added.

Course Date: 17 - 21 April 2017, 24 - 28 July 2017 and 23 - 27 October, 2017 *

Course Fee : US$ 1500.00 **


Course Aim : To equip the participants with a wide range of relevant professional knowledge, skills, values and positive attitude vital for effective public relations and customer care in their organizations.

Course Content : 

  • The significance and importance of public relations and customer care
  • Public relations methods and policies
  • Corporate positioning and identity
  • Planning public relations
  • Customer care management - Identifying customers, Improving customer relationships, Understanding changing customer needs and expectations.
  • Effective communication with customers - Handling customer complaints (effective listening), Effective customer care, culture and practices, Building customer loyalty
  • Total Quality Management and customer care
  • Benchmarking tools and techniques
  • Implementing best practices in customer care and public relations
  • Software & internet customer service
  • Action plans

Target Group : All members of staff involved in customer care and relationships management.


Course Venue : ROSA MYSTICA CONFERENCE CENTRE OR SAVELBERG CONFERENCE CENTRE, Nairobi, Kenya.

Teaching Methods : Highly participative incorporating short introductory lectures, discussions, group work, case studies, demonstrations and experiential approaches.

Course Date: 8 - 12 May, 2017, 9 - 13 October 2017 *

Course Fee : US$ 1500.00 **


Course Aim : At the end of the seminar, the participants will be able to:

  • Acquire professional knowledge, skills and applications on Industrial Relations
  • Understand the Industrial Relations environment
  • Identify emerging areas on industrial relations
  • Have a response mechanism to respond speedily to industrial relation challenges in the organization
  • Create best compensation and good working conditions for the employees
  • Have proactive industrial relations approaches.

Course Content : 

  • Overview of industrial relations practices
  • Principles and practices of good industrial relations
  • Key players in industrial relations
  • How to develop excellent industrial relations with all employees
  • Payment of fair and reasonable wages
  • Negotiations and collective bargaining strategies
  • Developing proper communication system between employer and employees.
  • Policy on employees to keep pase with technological, social and economic changes.
  • Effective grievance handling
  • How to create an excellent relations with trade union
  • Industrial relations act and labour laws
  • Steps involved in termination of employment relationship
  • How to provide satisfactory working conditions for employees
  • Other topics will be added as per the needs of participants.

Target Group : Middle Managers, Supervisors, Industrial Relations Managers/Officers, Line Managers, Staff working in Human Resources and Trade Union Officials. Others can attend and will benefit immensely from the seminar.


Course Venue : ROSA MYSTICA CONFERENCE CENTRE OR SAVELBERG CONFERENCE CENTRE, Nairobi, Kenya.

Teaching Methods : Highly participative incorporating short introductory lectures, discussions, practical exercises, case studies and experiential approaches.

Course Date: Open Dates. *

Course Fee : US$ 1500.00 **


Course Aim : To be added.

Course Content : 
To be added.

Target Group : To be added.

Course Venue : ROSA MYSTICA CONFERENCE CENTRE OR SAVELBERG CONFERENCE CENTRE, Nairobi, Kenya.

Teaching Methods : To be added.

Course Date: 13 - 17 March, 2017 and 14 - 18 August, 2017 and 20 - 24 November, 2017 *

Course Fee : US$ 1500.00 **


Course Aim : To be added.

Course Content : 
To be added.

Target Group : To be added.

Course Venue : ROSA MYSTICA CONFERENCE CENTRE OR SAVELBERG CONFERENCE CENTRE, Nairobi, Kenya.

Teaching Methods : To be added.

Course Date: 27 February - 3 March, 2017, 10 - 14 July, 2017 and 2 - 6 October, 2017 *

Course Fee : US$ 1500**



Course Aim : To be added.

Course Content : 
To be added.

Target Group : To be added.

Course Venue : ROSA MYSTICA CONFERENCE CENTRE OR SAVELBERG CONFERENCE CENTRE, Nairobi, Kenya.

Teaching Methods : To be added.

Course Date: Open Dates. *

Course Fee : US$ 1500.00 **